Frequently asked questions
Find answers to the most common questions about our products and services.
No. You can check out at Madilyn Moda as a guest, without signing up, creating an account, or using a password.
Yes. Every order shipped to the United States includes free shipping, no matter the order total.
Yes. We offer secure, trusted payment methods such as Apple Pay, Google Pay, Shop Pay, and credit cards. Payments are processed over encrypted connections by certified payment providers.
Madilyn Moda never stores or sees your full card details. The available payment methods also come with buyer protection.
Your personal information is used only to process your order and is handled in line with applicable privacy laws.
Next to the size selector you'll find our size calculator and our size guide with size conversions and measurements. For the most accurate fit, compare them with a garment you already own that fits you well.
If the size isn't right, you can request a return within our 30-day return window. Just contact our customer service team through the contact form and we'll send you the instructions.
You have 30 days to try everything on at home. If you're between two sizes, you can also order both and return the one that doesn't fit.
It's easy:
- Contact our customer service team through the contact form and include your order number.
- We'll send you the return address and instructions.
- Once we receive and inspect your return, we'll refund you to your original payment method and send you a confirmation email.
We usually need 1–2 business days to prepare and process your order.
Once your package leaves our warehouse, you'll receive an email with your tracking number so you can follow your shipment.
Shipping is free. Sales tax, where applicable, is calculated at checkout.
You can reach our team through our contact form. Our support is handled by real people, not chatbots, so we review every request individually.
We try to reply as quickly as possible, though in some cases it can take up to 24 hours. We're happy to help with any questions about orders, deliveries, or returns.